Privacy-Policy

Methods of Personal Information Collection

Our methods of gathering personal information encompass :

For Doctors :

• Direct Collection : We gather personal details that you directly provide, such as during account registration, through our website's ‘contact us’ form, or when requesting assistance via email or telephone.
• Indirect Collection : Personal information may be obtained indirectly from your interactions with us, encompassing website usage, email correspondence, telephone conversations, and online queries.
• Third-party Sourcing : Personal data is collected from third-party sources, for instance, if your employer establishes an account for you. Additionally, information about your website usage is procured through analytics, cookie providers, and marketing entities. More details about cookie usage can be found in the “Cookies” section below.
• Publicly Available Sources : We acquire personal data from openly accessible platforms like the Australian Securities and Investment Commission (ASIC) and professional networking sites such as LinkedIn.

For Patients :

• Direct Collection : We gather personal details that you provide directly to us, including when you request our assistance via email or over the telephone.
• Indirect Collection : Personal information may be obtained indirectly through various interactions, such as when using our website, in email communication, over the telephone, and in online inquiries.
• Third-party Sourcing : We collect personal information from third parties, including your doctor, when they transmit your details through Prime Script Pad for the purpose of issuing an electronic prescription to you.

Reasons for Collecting, Storing, Using, and Disclosing Personal Information:

Outlined below, in a tabular format, are the intentions behind our collection, storage, utilization, and disclosure of your personal information.

Our Sharing of Personal Information with Third Parties:

We may share personal information with the following parties:

• Our employees, contractors, or related entities.
• Providers of IT services, data storage, web hosting, and servers.
• Marketing or advertising service providers.
• Professional advisors, auditors, insurers, or insurance brokers.
• Operators of payment systems.
• Existing or potential agents or business partners.
• Entities to whom our business or assets (or part thereof) are being, or might be, transferred in good faith.
• Courts, tribunals, regulatory authorities, and law enforcement officers, particularly in cases of unpaid goods or services or legal proceedings.
• Third parties involved in data collection and processing, such as Google Analytics, Meta Pixel, or similar analytics entities.
• Other third parties as mandated or permitted by law, including in response to subpoenas.

Regarding Google Analytics : We may have activated Google Analytics Advertising Features, encompassing various functionalities. Both us and third-party vendors may utilize first-party and third-party cookies or other identifiers in conjunction with these features.

You have the option to opt-out of Google Analytics Advertising Features here , which includes using a Google Analytics Opt-out Browser add-on. For opting out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here . If you prefer to opt-out permanently, even when all cookies are deleted from your browser, you can install their plugin form here . To opt-out of interest-based ads on mobile devices, please refer to specific instructions for your mobile device: For Android, access the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above, utilize Apple’s advertising identifier. For more details on limiting ad tracking using this identifier, visit the settings menu on your device

International Disclosure of Information

Although we primarily store personal information within Australia, when sharing your personal information with the previously mentioned third parties, it’s possible that these entities may store, access, or transfer personal information outside Australia. However, any overseas disclosure of your personal information will adhere to the Australian Privacy Principles.

Your Rights and Control Over Your Personal Information

Your Choice : Kindly review this Privacy Policy attentively. By providing us with personal information, you acknowledge our collection, storage, usage, and disclosure of your personal information as detailed in this Privacy Policy. Providing personal information is optional, but it might impact our ability to deliver our Services and your experience with them.

Information from Third Parties : If we receive personal information about you from a third party, we'll handle it in accordance with this Privacy Policy. If you're providing personal information about another individual, you confirm having their consent to share such details with us.

Anonymity : Whenever possible, we’ll provide you with the choice of not disclosing your identity or using an alias in your interactions with us.

Limitations and Unsubscription : To contest direct marketing processes, unsubscribe from our email list, or opt-out of communications (including marketing), please contact us through the provided contact details or use the opt-out features within the communication.

Access : You have the right to request access to your personal information held by us. There may be an administrative fee for providing such information. In some cases, legal restrictions may allow us to withhold access. If access cannot be granted, we'll promptly inform you of the reasons and any available complaint mechanisms.

Correction : If you believe the information we possess about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the provided details. We'll make reasonable efforts to rectify any inaccuracies. In certain situations, legal obligations might prevent us from making corrections. If so, we'll explain the reasons for the refusal and offer available avenues for complaint.

Complaints : Should you wish to file a complaint, kindly contact us with detailed information. We'll conduct a thorough investigation and provide a written response outlining the investigation's outcome and our subsequent steps. If unsatisfied with our response, you have the right to approach the Office of the Australian Information Commissioner.

Storage and Security

We prioritize the security of the personal information we gather. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures. These measures aim to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure.

While our commitment to security is paramount, we cannot ensure the complete security of information transmitted to or by us over the Internet. Transmitting and exchanging information online is undertaken at your own risk.

Cookies

At times, we may employ cookies on our website. Cookies are text files placed in your computer's browser to retain your preferences. They do not, on their own, disclose your email address or other personally identifiable information. However, upon revisiting our online website, they identify you, and in some cases, allow third parties like Google and Facebook to display our advertisements on your social media and online media feeds through retargeting campaigns. Any personal information provided to our online website may, when appropriate, be linked to the stored cookie data.

You can opt to block cookies by adjusting your browser settings to reject all or certain cookies. However, disabling all cookies, including essential ones, may limit your access to parts or the entirety of our website.

Links to Other Websites

Our website might feature links to third-party websites. We do not oversee these websites, nor are we accountable for the safeguarding and privacy of any personal information you furnish while visiting them. These websites operate under different privacy policies and are not bound by this Privacy Policy.

Amendments

We hold the right to modify this Privacy Policy at our discretion, publishing any amendments on our website. We encourage you to check our website regularly to stay updated with the current Privacy Policy.